Karana Palms Resort FAQs

Browse the Karana Palms Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Q: What time is check-in and check-out?

Check in is at 2pm Check out is at 10am

Q: Do you require a security bond upon check-in?

Yes, we require credit card pre-authorisation of $250 as security at check in.

Q: Is there Internet or WiFi access available?

Yes, we offer free WIFI with limited data for basic needs. Please note a nominal charge will apply for unlimited data to support the ongoing cost of WIFI setting.

Q: Is the swimming pool heated?

Yes our solar heated pool is heated in the winter months

Q: What facilities do you have?

Outdoor Swimming Pool Barbecue Facilities Tour Desk

Q: Is after hours check-in available?

Yes we offer 24 hour checkin. Please follow the instructions at door when you arrive if the office is closed

Q: Is there car parking available?

Karana Palms offers Free Secure underover parking

Q: How often are the apartments serviced?

Apartments are serviced for a stays of more than 7 days Additional servicing is on request at a nominal cost

Q: Is all linen provided?

All linen is provided during your stay with us at Karana Palms

Q: Is it possible to have a late checkout?

Yes a late check out is charged at $10p/hour

Q: Are pets allowed?

Pets are not permitted at this property.

Q: Is there air-conditioning in the unit?

Yes, there is air-con in each unit. Please note air-con usage is included if you are paying the standard rate. However, a small fee will apply if you are paying at a discount rate.

Q: Are there shops or restaurants nearby?

Yes - Chevron island has variety of shops, about 10 cafes and restaurants catering for all your needs

Q: Where can I buy groceries locally?

Coles and Woolies are 5 minutes walk from Karana Palms

Q: How far away is the beach?

The beach is only an 8-10 minute walk

Q: Is there public transport nearby?

Yes local buses are available from the Gold Coast Highway which is only a 5 minute walk

Q: Can I book theme park tickets at reception?

We offer a Tour Desk to book or your local theme parks and attractions. However you can book online prior to your stay BOOK YOUR ATTRACTIONS NOW